Frequently Asked Questions
How quickly will my order ship?
Most in-stock items can be engraved and shipped the same business day. Custom designs or orders requiring a digital proof may take a little longer, especially while we wait for approval. Larger orders are typically completed within a few days, while extremely large orders may require one to two weeks. Have specific deadline? Let us know when you place your order, and we'll do our best to accommodate it.
What are your shipping options?
We offer $5.99 standard shipping on orders under $100 and FREE standard shipping on orders of $100 or more. We currently ship throughout the continental United States, Hawaii, and Washington, D.C. We do not currently ship to Alaska, U.S. military addresses, or international destinations.
Can you engrave an item I already own?
Absolutely. You can ship your item to us for engraving. We specialize in drinkware, but we’ve engraved everything from cutting boards and baseball bats to leather goods, bottles, automotive parts, and much more. As long as it fits safely in our equipment, there’s a good chance we can engrave it. Contact us before shipping your item so we can discuss the project and any special requirements.
What products and brands do you engrave?
We specialize in YETI drinkware and regularly stock 20 oz. and 30 oz. tumblers in navy, black, and white, along with a limited selection of specialty colors. Most YETI products and Stanley products can also be ordered within a few days. If you’re looking for something specific, contact us and we’ll be happy to check availability.
What can you engrave on my item?
Your imagination is usually the limit. We can engrave names, logos, photographs, handwriting, signatures, fingerprints, footprints, and custom artwork. We can also help create a design from your ideas. More complex artwork or design work may require an additional fee.
What type of artwork file should I send?
For the best results, we prefer EPS files or high-resolution PDF files, ideally in black and white. Color artwork may need to be converted or reworked before engraving. If you only have a low-resolution image, don’t worry—we may be able to recreate or clean up the design for you. Additional design fees may apply depending on the amount of work required.
For custom artwork, we’ll provide a proof for approval before engraving.
Will I receive a proof before my item is engraved?
For standard designs, such as adding a name using one of our stock fonts, a proof is not normally provided. You’re welcome to request one, but please keep in mind that it may delay your order. For custom or more complex designs, we’ll provide a digital proof for your approval before engraving begins.
What if there is a mistake on my personalized order?
If we make a mistake, we’ll make it right by correcting, replacing, or refunding the item as appropriate. Because personalized items are made specifically for you, please double-check all names, dates, spelling, and other details before submitting or approving your order. If incorrect information is provided to us, contact us and we’ll do our best to help with a replacement.
Can personalized items be returned or exchanged?
Because personalized items are made specifically for you, we do not accept returns or exchanges unless we made an error with your order. If something isn’t right, please contact us and we’ll work with you to make it right.
Is engraved drinkware dishwasher safe?
Yes. Laser engraving is permanent and will not wash off, fade, or peel. YETI drinkware remains 100% dishwasher safe after engraving.
Do you offer discounts for bulk or corporate orders?
Yes. We offer special pricing for bulk and corporate orders. Because every project is different, we don’t publish standard quantity pricing online. Contact us by text, phone, or email with the item, quantity, artwork, and deadline, and we’ll be happy to provide a custom quote.
Can each item in a bulk order be personalized differently?
Yes. Each item in a bulk order can be personalized with a different name, title, badge number, or other information. The amount of individual customization will be factored into your custom quote.
Do you accept rush orders?
Yes, when our schedule and inventory allow. Rush orders may include an additional fee depending on the project and deadline. Contact us before ordering, and we’ll let you know what’s possible.
Will I receive tracking information?
Yes. Tracking information is normally sent once your order ships so you can follow its progress from our shop to your door.
Do you offer local pickup or delivery?
Yes. Local pickup or delivery may be available by arrangement. Please text, call, or email us before ordering so we can coordinate the details.
Is laser engraving permanent?
Yes. Laser engraving is permanent. It will not peel, fade, or wash off, and once an item is engraved, the design cannot simply be removed or changed.
Can you ship a gift directly to the recipient?
Absolutely. We can ship your personalized gift directly to the recipient and can include a gift message as well.
What's the best way to contact you?
We’re a small family-run business, and personal service matters to us. Our regular hours are Monday through Friday, 9:00 a.m. to 4:00 p.m. Pacific Time, but we often respond outside those hours as well. You’re welcome to call, text, email, or use our website contact form. If you need a quick response, texting is usually the fastest way to reach us.